Maintenance Coordination
Keep the property in good shape, keep the tenant satisfied, keep costs predictable.
Maintenance requests don't wait for convenient timing
A water heater doesn't fail during business hours. Finding a reliable vendor at 9pm on a Saturday, getting a fair price without a second opinion, and knowing what actually qualifies as an emergency are all things that are much easier with an established local vendor network than starting from zero on your own.
The Sun Stone process
What's included
- ✓Tenant maintenance request portal
- ✓Emergency triage
- ✓Established local vendor network
- ✓Owner-set approval threshold for non-emergency work
- ✓Follow-up to confirm the work was actually done correctly
What makes us different
- ✓Local vendor relationships built over years, not a one-off search when something breaks
- ✓You set the approval threshold — we don't spend your money above it without asking first
- ✓Emergency issues get triaged correctly instead of waiting in a general queue
California compliance
California's implied warranty of habitability requires landlords to maintain rental properties in livable condition — functioning plumbing, heat, and basic safety systems aren't optional. We coordinate repairs with that standard in mind, not just tenant convenience.
Maintenance Coordination FAQ
What counts as an emergency?
Anything that threatens habitability or safety — no heat, no water, active leaks, electrical hazards, or anything posing an immediate safety risk. These get triaged ahead of routine requests.
Do you markup maintenance costs?
Ask us for the current markup policy on your specific plan — it varies by management tier and we'd rather confirm the exact number than risk quoting one that's out of date here.
Can I use my own vendor?
Yes, within reason — talk to us about any vendor relationships you already have before we start.
What's the Good Pet Guarantee?
If an approved pet causes qualifying damage beyond the security deposit, the Good Pet Guarantee may provide added protection subject to its program terms — see the About page for details.
Ready to hand off maintenance coordination?
Get a free, no-obligation rental analysis and we'll walk you through exactly how this works for your property.